Verve Vestige Standards
Return And Refund Policy
We Have A 30 Day Return Policy Which Means You Have 30 Days After Receiving Your Item To Request A Return. We Are Dedicated To Ensuring You Are Completely Satisfied With Your Handcrafted Footwear.
Eligibility And Return Process
To Be Eligible For A Return Your Item Must Be In The Same Condition That You Received It Unworn Or Unused With Tags And In Its Original Packaging. You Will Also Need The Receipt Or Proof Of Purchase. To Start A Return You Can Contact Us At Vestigeverve@gmail.com. Please Note That Returns Will Need To Be Sent To The Following Address 7 Windmill Ct Plainsbaro Nj 08536.
If Your Return Is Accepted We Will Send You A Return Shipping Label As Well As Instructions On How And Where To Send Your Package. Items Sent Back To Us Without First Requesting A Return Will Not Be Accepted. You Can Always Contact Us For Any Return Question At Vestigeverve@gmail.com.
Damages And Issues
Please Inspect Your Order Upon Reception And Contact Us Immediately If The Item Is Defective Damaged Or If You Receive The Wrong Item So That We Can Evaluate The Issue And Make It Right.
Exceptions And Non Returnable Items
Certain Types Of Items Cannot Be Returned Like Used Products Custom Products Such As Special Orders Or Personalized Items. We Also Do Not Accept Returns For Hazardous Materials Flammable Liquids Or Gases. Please Get In Touch If You Have Questions Or Concerns About Your Specific Item. Unfortunately We Cannot Accept Returns On Sale Items Or Gift Cards.
Exchanges
The Fastest Way To Ensure You Get What You Want Is To Return The Item You Have And Once The Return Is Accepted Then You Will Get The New Item As The Replacement.
European Union 14 Day Cooling Off Period
Notwithstanding The Above If The Merchandise Is Being Shipped Into The European Union You Have The Right To Cancel Or Return Your Order Within 14 Days For Any Reason And Without A Justification. As Above Your Item Must Be In The Same Condition That You Received It Unworn Or Unused With Tags And In Its Original Packaging. You Will Also Need The Receipt Or Proof Of Purchase.
Refunds
We Will Notify You Once We Have Received And Inspected Your Return And Let You Know If The Refund Was Approved Or Not. If Approved You Will Be Automatically Refunded On Your Original Payment Method Within 10 Business Days. Please Remember It Can Take Some Time For Your Bank Or Credit Card Company To Process And Post The Refund Too. If More Than 15 Business Days Have Passed Since We Have Approved Your Return Please Contact Us At Vestigeverve@gmail.com.
